Instructions, Terms & Guidelines
Please Read Carefully Before Filling the Complaint Registration Form
Welcome to the SDNA Public Grievance Portal.
Our objective is to assist citizens with complaint documentation, administrative communication, RTI guidance, grievance monitoring, and public interest reporting wherever appropriate.
Before submitting your complaint, please read the following instructions carefully.
Registration Fee
A Complaint Registration & Administrative Processing Fee of ₹1000 is applicable for each complaint.
This fee covers:
- Complaint Registration
- Document Verification
- Administrative Processing
- Departmental Correspondence
- RTI Assistance (where applicable)
- Complaint Monitoring & Follow-up
- Record Management
Important: The registration fee is charged only for administrative and documentation services. Payment of this fee does not guarantee resolution of your complaint.
Payment Instructions
Please complete the payment before filling out the complaint registration form.
Step 1
Click the secure payment link below:
Razorpay Payment Link
https://razorpay.me/@luniyavinayakprivatelimit9087
Make the payment in favor of:
Luniya Vinayak Private Limited
Step 2
After successful payment:
- Note your Transaction ID / UTR Number / Payment Reference Number.
- Take a clear Screenshot of the successful payment.
- Keep both ready before proceeding to the complaint registration form.
These details will be required while submitting your complaint.
Documents Required
Please keep the following documents ready before starting the form:
- Identity Proof (if applicable)
- Complaint Letter/Application
- Supporting Documents
- Photographs (if any)
- Videos (if any)
- Previous Complaint Copies
- Department Replies
- RTI Documents (if available)
- Payment Screenshot
- Transaction ID / UTR Number
Important Guidelines
Please ensure that:
- All information provided is true and accurate.
- All supporting documents are genuine.
- False or misleading information may result in rejection of the complaint.
- SDNA reserves the right to seek additional documents whenever necessary.
Legal Disclaimer
SDNA Public Grievance Portal is not a Government Grievance Authority.
Our organization provides:
- Complaint Documentation
- Administrative Assistance
- RTI Guidance
- Departmental Coordination
- Complaint Monitoring
- Public Interest Media Support (where appropriate)
We do not:
- Issue orders to Government Departments.
- Guarantee complaint resolution.
- Exercise statutory governmental powers.
- Act as a Court of Law.
- Provide legal representation before any court or tribunal.
Privacy Policy
All information submitted by you will be treated as confidential and will be used only for grievance processing, departmental communication, and related administrative purposes.
Personal information will never be published without your consent unless required by law.
Declaration
By proceeding with the registration form, you confirm that:
- You have carefully read all instructions.
- You agree to the Terms & Conditions.
- You understand that the registration fee is non-refundable once administrative processing has begun.
- You understand that payment does not guarantee resolution of your grievance.
- You authorize SDNA to process your complaint in accordance with applicable procedures.
Before You Continue
Please make sure you have:
✅ Paid the Registration Fee (₹1000)
✅ Saved the Transaction ID / UTR Number
✅ Taken a Screenshot of the Payment
✅ Kept all supporting documents ready
Proceed to Complaint Registration Form
After completing the above steps, you may continue to the Public Grievance Complaint Registration Form.
Need Help?
Public Grievance Helpline: 011-69655525
Email: pgo@sdna.sachchadost.in
Website: pgo.sdna.sachchadost.in
Note: Before publishing this page, ensure that the registration fee, payment link, refund policy, and other terms accurately reflect your organization’s official policies and applicable legal requirements.
