SDNA Public Grievance Portal

Your Voice. Our Responsibility.

India's Trusted Public Grievance & Citizen Assistance Platform

Empowering Citizens Through Responsible Journalism, Legal Awareness & Administrative Support

SD News Agency (SDNA), an initiative under Lunia Vinayak Group of Companies, is committed to strengthening transparency, accountability, and public welfare by helping citizens navigate grievance redressal procedures through professional documentation, departmental coordination, RTI assistance, and responsible media advocacy.

Who We Are

SD News Agency (Sachcha Dost News) is a professionally managed media organization operating under the Lunia Vinayak Group of Companies. Our mission extends beyond journalism—we empower citizens by providing structured grievance support, administrative guidance, public awareness, and transparent follow-up mechanisms.

With a commitment to ethical reporting and responsible public service, SDNA bridges the gap between citizens and public authorities while promoting accountability through lawful and transparent processes.

OUR CREDENTIALS

A Trusted & Compliant Organization

We believe trust is built through transparency and legal compliance.

Our Credentials

Registered Corporate Entity
GST Registered Organization
ISO Certified Organization
Professional Administrative Framework
Ethical Media Practices
Transparent Operating Procedures
Data Privacy & Confidentiality Standards
Citizen-Centric Service Model

OUR MISSION

To empower every citizen by providing accessible grievance assistance, transparent documentation, responsible media support, and effective administrative coordination.

OUR VISION

To become India’s most trusted citizen grievance facilitation platform by promoting transparency, accountability, justice, and ethical journalism.

WHY CHOOSE SDNA

Our Public Grievance Officers assist citizens by:

Registering grievances
Reviewing supporting documents
Conducting preliminary assessment
Preparing departmental representations
Coordinating official correspondence
Providing RTI guidance
Monitoring complaint progress
Maintaining secure documentation
Updating complainants regularly

The PGO functions as a facilitator and does not exercise statutory governmental authority.

PUBLIC GRIEVANCE OFFICER (PGO)

Dedicated Public Grievance Assistance

Our Public Grievance Officers assist citizens by:

Registering grievances
Reviewing supporting documents
Conducting preliminary assessment
Preparing departmental representations
Coordinating official correspondence
Providing RTI guidance
Monitoring complaint progress
Maintaining secure documentation
Updating complainants regularly

The PGO functions as a facilitator and does not exercise statutory governmental authority.

OUR SERVICES

Complaint Registration

Secure registration of citizen grievances.

Document Verification

Professional review and organization of supporting documents.

Departmental Coordination

Communication with relevant public authorities.

RTI Assistance

Preparation and guidance for Right to Information applications.

Complaint Monitoring

Continuous tracking and follow-up.

Public Interest Reporting

Responsible publication of verified public-interest issues where appropriate and consented.

Legal Coordination

Referral to independent legal professionals when legal intervention is necessary.

HOW IT WORKS

Our Transparent Process
Submit Complaint
↓
Document Review
↓
Complaint Registration
↓
Preliminary Verification
↓
Departmental Submission
↓
RTI & Official Communication (If Required)
↓
Regular Monitoring
↓
Citizen Updates
↓
Resolution / Public Interest Reporting

ETHICS & INTEGRITY

Zero Tolerance Policy

SDNA maintains strict ethical standards.

Any officer involved in:

Corruption
Fraud
Bribery
Abuse of Position
Unauthorized Collection of Money
Misrepresentation

will face immediate disciplinary action and legal proceedings wherever applicable.

OUR PARTNERS

SD News Agency

Responsible Journalism & Citizen Assistance

Sachcha Dost News
daily news paper

LVBIZ Law Advisory Pvt. Ltd.

Independent Legal Advisory & Coordination

Nivrah Foundation

Public Welfare & Social Development Initiatives

REGISTRATION FEE

Administrative Processing Fee

₹1000

The fee covers:

Complaint Registration
Document Examination
Administrative Processing
Official Correspondence
RTI Assistance
Complaint Monitoring
Record Management

Important Notice

Payment of the administrative fee does not guarantee resolution of any grievance. The fee is solely for administrative support and documentation services.

LEGAL DISCLAIMER

SD News Agency and its Public Grievance Officers:

Are not a Government Authority
Do not issue legally binding orders
Do not function as a Court
Do not provide legal representation
Do not practice law as advocates
Do not guarantee grievance resolution

Where legal proceedings become necessary, cases may be referred to independent legal professionals only after obtaining the complainant’s written consent.

PRIVACY POLICY

Your documents and personal information remain protected and are shared only with authorized authorities or independent legal professionals after obtaining your consent.

CONTACT US

Our Leadership

Dr. Vinayak Ashok Luniya Jain

Management Head

Honorary Doctorate in Journalism, Human Rights, Legal Awareness & Social Justice

Dr. Vinayak Ashok Luniya Jain is the visionary leader behind the growth and expansion of the Lunia Vinayak Group of Companies. With extensive experience in journalism, legal awareness, public grievance systems, and social development, he has dedicated his career to promoting transparency, ethical governance, and citizen empowerment.

Under his leadership, the organization has established integrated platforms that combine responsible journalism, legal awareness, public grievance assistance, and community welfare to serve society with professionalism and integrity.

Current Positions

Management Head – Lunia Vinayak Group of Companies
Chief Executive Officer (CEO) – Sachcha Dost News Network
Chief Executive Officer (CEO) – SD News Agency (SDNA)
Chief Editor – Sachcha Dost News Network & SD News Agency
Chief Executive Officer (CEO) – LVBIZ Law Advisory Pvt. Ltd.
Director – Nivrah Foundation

Areas of Expertise

Journalism & Media Management
Public Grievance Administration
Human Rights Advocacy
Legal Awareness & Citizen Education
Social Justice & Community Development
Corporate Leadership & Governance
Public Policy Communication
Ethical Media Practices

Leadership Philosophy

“Responsible journalism, transparent governance, legal awareness, and citizen empowerment are the pillars of a progressive society.”

Dr. Luniya believes that the media should not only report news but also act as a responsible bridge between citizens, institutions, and public authorities by promoting accountability, awareness, and social justice.

Professional Note

The honorary doctorate mentioned above is an honorary academic recognition and should not be interpreted as a professional license to practice medicine or any regulated profession. All legal and professional services are provided only by qualified and authorized professionals in accordance with applicable laws.

Every Genuine Voice Deserves to Be Heard

Whether your concern relates to public services, administrative delays, corruption, negligence, or any other public grievance, SDNA is committed to assisting you through a transparent, ethical, and professionally managed process.